Privacy Policy

Last Updated: September 12, 2025

By using our Services, you are agreeing to the terms of this Privacy Policy and the accompanying Terms of Service.

Aitisal Private Limited ("Aitisal," "we," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Services.

1. Information We Collect

We may collect the following information:

  • For End Consumers (Marketplace Users):
    • Personal Identification Information: Name, email address, phone number.
    • Delivery Information: Physical address.
    • Usage Data: Order history, IP address, device information.
  • For Restaurant/Retail Clients (SaaS Users):
    • Business Information: Business owner's name, contact details, business address and business details.
    • Financial Information for billing purposes.

Note on Payment Details: We do not collect or store your credit/debit card details. All payments are processed securely through a third-party payment gateway.

2. How We Use Your Information

We use the information we collect to:

  • Process and manage your orders and account.
  • Communicate with you about your orders or our services.
  • Improve the user experience and functionality of our platform.
  • Perform internal analytics to enhance our Services.

3. Data Sharing

We do not sell, trade, or rent your personal identification information to others. We may share your information as follows:

  • With our Restaurant/Retail Clients to enable them to fulfill your marketplace order.
  • With legal authorities if required by law.
  • With entities where sharing data is a legal requirement as per the Law of Pakistan, this may include KYC documents or similar.

We will not share your personal data with any third-party marketing agencies.

4. Data Security

We have implemented a high level of security measures to protect your data. All information is stored on secure cloud provider servers, and we take reasonable steps to protect it from unauthorized access.

5. Your Rights

You have the right to access and update your personal information through your account settings. For any requests to delete your data, please contact us at our support email.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Aitisal Private Limited
House No. 424, Block 7/8, CP Berar Society, PECHS, Karachi
Email: info@aitisaltech.com

7. Advertising, Marketing & Lead Generation

We may run digital advertising campaigns to promote our Services and acquire new Restaurant/Retail Clients.

Information Collected via Ads
When you interact with our advertisements (e.g., on search engines, social media platforms, or third-party websites), we may collect:

  • Basic contact information you voluntarily submit (e.g., name, phone number, email, business details)